Software Account/Customer Success Manager – UK
Job title: Software Account/Customer Success Manager – UK
Company: Percepta
Job description:
Empowering Your Career at Percepta: Join as a Software Account/Customer Success Manager
The Role – Nurturing Customer Relationships in the Heart of London
Location: Stratford, London E15
Salary: £28,000 Annually, Plus Benefits
Work Arrangement: Hybrid (1 Day Office, 4 Days Home)
Type: Full-Time, Permanent (Monday to Friday, 9:00 am – 5:00 pm)
Start Date: February/March 2024
Training: Paid Onsite Training & IT Equipment Provided
Join the Percepta Family
Percepta is on an exciting journey of expansion, seeking a dedicated Software Account/Customer Success Manager to enhance our client support in the UK market. Operating from Stratford, East London, you’ll be a part of a team that delivers exceptional customer experiences, backed by a culture that prioritizes satisfaction and unique culture.
Your Impact: A Day in the Life of an FPS Account/Success Manager
- Customer Engagement: Build and nurture relationships with existing customers, delivering top-notch support for a globally recognized automotive products and services provider.
- Product Expertise: Share insights and best practices, driving operational efficiencies and cost benefits through our client’s product offerings.
- Customer Advocacy: Act as a Single Point of Contact, addressing customer needs around product value and technical issues.
- Problem Solving: Triage customer support requests, create support tickets, and proactively update customers.
- Communication Excellence: Handle customer calls, emails, and live chats, ensuring timely and effective resolution of inquiries.
- Data Management: Document all customer interactions in the CRM tool.
- Team Collaboration: Work closely with colleagues, new starters, and the broader Percepta team, sharing insights to improve operations and customer experiences.
What You Bring to the Role
- Qualifications: Secondary School education or equivalent.
- Experience: Prior Contact Centre/Customer Service experience preferred. Proficiency in CRM and database software.
- Skills: Excellent communication, problem-solving, organizational, and emotional intelligence skills.
- Professional Attributes: A passion for customer service, adaptability, and a team player mindset.
- Client Relationship Building: Foster strong relationships with clients, understanding their unique needs and delivering tailored solutions.
- Solution-Oriented Approach: Utilize your problem-solving skills to navigate through complex customer queries, offering effective and innovative solutions.
- Continuous Learning and Development: Engage in ongoing training and development opportunities to stay ahead in the industry and bring the latest insights to your role.
- Team Collaboration: Work in harmony with a diverse team, sharing knowledge, and contributing to a collective goal of customer satisfaction and business growth.
The Percepta Difference: Benefits and Culture
- Work-Life Balance: 22+ days annual leave, growing with tenure.
- Health and Wellness: Life Assurance, Medical Insurance, Dental Scheme, and EAP.
- Financial Security: Contributory Pension Scheme.
- Employee Perks: Vehicle discounts, travel insurance, and more.
Embarking on a Journey with Percepta
Percepta is more than just a workplace. It’s a place where service is a culture, teamwork is the norm, and growth is a continuous journey. As a member of our team, you’ll experience:
- A Supportive Environment: A culture that values service, teamwork, respect, and proactive action.
- Diverse Opportunities: A chance to grow in a dynamic and diverse setting.
- A Commitment to Excellence: A focus on delivering first-class customer interactions.
Join us at Percepta, where your career is nurtured, your skills are honed, and your contributions shape the future of customer experiences.
Percepta’s Commitment to You
- Cultural Diversity: Immerse yourself in a multicultural environment where diversity is celebrated, and inclusion is the norm.
- Empowerment: Be empowered to take ownership of your role, make impactful decisions, and drive positive change.
- Recognition and Growth: Enjoy a culture where your efforts are recognized and your career growth is actively supported.
In this role at Percepta, you are not just an employee; you are an essential part of a team that values your contribution and supports your growth. Join us and become a part of a journey that’s not just about work but about making a difference and shaping a better future for our clients and their customers.
At Percepta, we don’t just offer jobs, we forge careers that are enriching and full of opportunities. As a Software Account/Customer Success Manager, you become an integral part of a team that’s passionate about delivering impeccable service. You’ll find yourself in a role where every day is different, offering you the chance to make a real difference in the lives of our clients and their customers.
Expected salary: £28000 per year
Location: London
Job date: Sun, 24 Dec 2023 08:50:47 GMT